Help from the people who run the ingest
Floopr support is email/ticket based — no phone queue. Every ticket gets a human reply within 12 hours, around the clock.
First reply
12 hours max
Channel
Tickets & email
Direct email
hello@floopr.io
Common questions
- How fast do you answer?
- Every ticket gets a human reply within 12 hours. Ingest outages and blocked sending are picked up first.
- Do you offer phone support?
- No. Floopr support is ticket and email based so every answer is written down, traceable and attached to your account.
- What should I include in a ticket?
- The affected sending IP or domain, the mailbox provider, and roughly when the behaviour changed. That is usually enough for us to trace the ingest path.
- I already have a Floopr account — where do I write?
- Open the dashboard and use the Support panel. Your tickets, replies and history live there.
Already a customer? Open the support desk in your dashboard to keep the full history in one thread.
Contact us
General questions or support — no account needed. You get a reference and a reply by email.